1. Information We Collect
- Booking information: Name, email, phone number, and scheduling preferences provided when you book a call.
- Payment information: Payments are processed by Stripe. We do not store your full credit card details on our servers.
- Setup information: Device, integration, and account-access details required to perform setup and support.
- Website analytics: Aggregated website usage data to improve performance and user experience.
- Communications: Messages sent through email or support channels.
2. How We Use Your Information
- To schedule and deliver setup services.
- To process payments and invoices.
- To provide post-setup support and service communications.
- To improve our website, operations, and service quality.
We do not sell or rent your personal information.
3. Third-Party Services
We use trusted third-party providers for specific functions:
- Stripe (payments): stripe.com/privacy
- Cal.com (scheduling): cal.com/privacy
- Hosting/analytics providers for secure delivery and aggregate metrics.
4. Data Handling During Setup
When setup access is required, we only access what is necessary to complete the agreed scope.
- We do not retain personal files or unnecessary credentials after service delivery.
- We do not install software beyond the agreed deployment scope.
- We recommend rotating any shared credentials after completion.
5. Data Retention & Security
We keep service records only as long as needed for support, legal, and accounting obligations. We use reasonable safeguards, but no method of transmission/storage is 100% secure.
6. Your Rights
Depending on applicable law, you may request access, correction, restriction, or deletion of your personal data.
7. Jurisdiction
This policy is governed by the laws of Alberta, Canada.
8. Contact
OpenClawYYC
Cochrane, Alberta
Email: contact@openclawyyc.ca
If you have privacy questions or requests, contact us and we’ll respond as quickly as possible.