Last updated: March 17, 2026

Terms of Service

These Terms of Service (“Terms”) govern your use of services provided by OpenClawYYC (“OpenClawYYC”, “we”, “us”, or “our”), including deployment, configuration, and support services.

1. Services Provided

  • Hosted OpenClaw deployment and configuration.
  • Mac Mini setup (remote) including supported local integrations.
  • Mac Mini in-person setup (Calgary area only).
  • Security hardening, workflow setup, and post-deployment hypercare.
  • Optional ongoing managed support where applicable.

2. Payments & Refunds

Service fees are charged according to the selected package. Unless otherwise agreed in writing, implementation/setup fees are non-refundable after service delivery has started. Cancellation terms for ongoing support plans are defined in the relevant service agreement.

3. Customer Responsibilities

  • You are responsible for backing up your systems before setup work begins.
  • You must provide accurate access details and required credentials in a timely manner.
  • You are responsible for legal/compliance use of connected tools and integrations.

4. Third-Party Software & Hardware

OpenClaw and connected integrations are third-party technologies. We do not control their roadmap, uptime, or behavior changes. Hardware used for deployments is subject to manufacturer limitations and warranties.

5. Limitation of Liability

To the maximum extent permitted by law, OpenClawYYC is not liable for indirect, incidental, consequential, special, or punitive damages, including loss of data, revenue, profits, or business interruption. Aggregate liability is limited to the amount paid for the service directly related to the claim.

6. No Warranty

Services are provided on an “as is” and “as available” basis. We do not guarantee uninterrupted, error-free operation of third-party software, models, APIs, channels, or infrastructure outside our control.

7. Data & Security

During setup/support, temporary access may be required to complete agreed tasks. You should rotate any credentials shared during implementation after completion. For data handling details, see our Privacy Policy.

8. Post-Setup Support

Hypercare covers issues directly related to initial setup delivery. New features, third-party outages, hardware failures, or post-delivery changes may require separate scoped support.

9. Governing Law & Disputes

These Terms are governed by the laws of Alberta, Canada. Disputes will first be addressed in good faith through direct discussion.

10. Changes to These Terms

We may update these Terms from time to time. Updates will be posted on this page with a revised effective date.

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